Industry News

Davey Water EcoSalt chlorinator recall notice

October 26, 2016
EcoSalt chlorinators
EcoSalt chlorinator

Davey Water’s EcoSalt salt water chlorinators have been voluntarily recalled as there have been some reports of them fracturing.

The chlorinators are used as a pool sanitation system in small to medium-sized domestic pools, and all EcoSalt salt water chlorinators are affected by this recall.

They have been manufactured by Davey for approximately 10 years and distributed throughout Australia.

How do you identify the product?

The EcoSalt chlorinator can be easily identified. The chlorinator cell is connected to the power supply and the power supply contains a label which identifies the product as an EcoSalt chlorinator.

Product issue

There have been reports of some cell components of the EcoSalt chlorinators fracturing/rupturing, causing damage to the cell and occasionally to connecting pipework.

Hazard

If the cell was to fracture or rupture, plastic fragments could be ejected and cause injury to bystanders. No injuries have been reported at the time of this notice.

What needs to happen?

To all consumers who present in respect of the recall, Davey will install a mechanical flow switch in series with the gas sensor. The free- of-charge installation will be undertaken by Davey or its Qualified Service Providers.

Can I still use my EcoSalt Chlorinator?

Yes. All consumers are reminded that, when operating their EcoSalt chlorinator, you must ensure there is sufficient water flowing through the cell when producing chlorine. It is essential that your pool pump circulates sufficient water to completely fill the cell during the chlorination process.

I’m a consumer. What should I do?

Davey highly recommends that consumers with an EcoSalt chlorinator:

– read the supplementary product information (Important Safety Instructions for Use) available at Davey’s website (www.davey.com.au/flowswitch) and ensure that your pool pump circulates sufficient water to completely fill the cell during the chlorination process; and
– organise the free installation of a mechanical flow switch by contacting Davey’s EcoSalt Support Team on 1300 889 387 between 9am and 5pm AEDT, Monday to Friday, by visiting (www.davey.com.au/flowswitch) or by contacting your local Davey pool equipment dealer.

I’m a supplier of EcoSalt Chlorinators. What should I do?

Retailers and suppliers with any existing (unused) inventory of EcoSalt chlorinators are asked to contact the EcoSalt Support hotline to arrange for a free upgrade of their EcoSalt units. Please contact our EcoSalt Support hotline on 1300 889 387 between 9am and 5pm AEDT, Monday to Friday.

Davey’s statement says: Your personal safety and continued satisfaction are of utmost importance to us. Furthermore, Davey Water Products takes pride in offering safe products of high quality and we sincerely apologise for any inconvenience that this product recall may cause.

 



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