Magazine

Swimming pool and spa industry jobs

February 28, 2013

Look for swimming pool and spa industry jobs on the SPLASH! Job Board.

To be included as either a potential employer or a potential employee, email David Stennett at david@spasa.com.au.

Below are swimming pool and spa construction and retail jobs. (For Aquatics positions such as lifeguards or swim coaches, go to the SPLASH! job page at Sportspeople.)

 

Customer Service Officer (Pool Products)

Pentair Overview

At Pentair, we believe the health of our world depends on reliable access to clean water. We deliver the most comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it’s for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we won’t stop until the world’s water is managed the best way possible.

Job Summary

We are looking to strengthen our Customer Service Team with an enthusiastic; customer focused, self-motivated Customer Service Officer.

This role is highly visible and important as you will be the primary point of contact for Pentair customers to support the achievement of a stronger presence in the market and to assist with sales generation, increase revenue, margin and productivity for Pentair by improving the customer experience.

In particular, this role is responsible for assisting Pentair customers and dealers with advanced product advice on residential and commercial Pool products including pumps, filters, chlorinators, automation systems, cleaners and heating

The successful candidate will be responsible for taking orders and providing technical advice on Pentair products to determine which products will perform best in their specific application.  The role will require completing quotations, order processing, order status updates as well as technical and general enquiries.

Essential Job Functions

  • Professionally respond to all customer phone, email or fax enquiries
  • Provide customers accurate information quickly, while ensuring that each customer’s problems and questions are answered in full first time and the customer will rate the experience as very positive.
  • Provide technical support to Dealers, Pool Builders and End Users ensuring the correct of pool equipment solutions is selected for the specific application and before customer orders are placed with Pentair .
  • Provide direct account customers with delivery dates and ensuring information is maintained within the ERP system and any variations are communicated to the customer in a timely manner and well ahead of the original delivery date.
  • Liaise with the production team on product availability to meet customer requirements
  • Process product credits and returns within 7 days of receipt of claim.
  • Maintain accurate Customer details in the ERP system in cooperation with Sales.

Qualifications / Skills / Experience

  • Customer first attitude with demonstrated strong communication and listening skills.
  • A technical/mechanical aptitude and/or experience in selection and sales of Pool Equipment. Experience with Residential Heaters, heat pumps and automation system an advantage.
  • Experience in dealing with Pool Builders preferred
  • Previous experience in water filtration and water treatment industries for either residential or commercial customers would be highly valued.
  • High level customer service skills and excellence to both internal stakeholders and external customers.
  • Previous experience with SAP ERP and Salesforce
  • Excellent communication skills both verbal and written
  • A passion for providing high level of customer service
  • Proven skills in building professional relationships with key stakeholders both internally and externally
  • A high-energy individual who has strong initiative and a positive can do attitude
  • Excellent problem solving skills
  • Excellent time management skills and the ability to prioritise workloads
  • Microsoft office programs knowledge – Work, Excel and Outlook.

Pentair are passionate about providing equal employment opportunities and embracing diversity.  We actively encourage applicants from all backgrounds.

If you have the skills and experience to make this role a success, APPLY NOW.

 

Service and Administrator Co-Coordinator

The Theralux brand has evolved to become a recognised and credible brand within the Domestic Equipment sector in Australia and New Zealand.  Along with our Commercial division of Pierce Pool Supplies, we also supply and support other recognised brands including Granudos and Best UV.

Due to this evolution, we are expanding the service department and creating a fulltime service support role, within our organisation.

Consumers expect swift responses to service requests and for any issues to be rectified within a reasonable time frame.  Co-ordinating internal resources and outside agencies nationally to complete service work and deliver timely and cost-effective repairs on our equipment.

We are looking for a solution focussed driven individual, who can take control of this role and ensure that the service department runs effectively, efficiently and smoothly.  Nothing slips through the cracks, and consumers receive an experience that will further underpin the reputation of the Theralux brand.

Tasks

  • Process service requests from customers through our online portal.
  • Triage and prioritise service jobs to ensure that they are dealt with according to their urgency.
  • Analise, trouble shoot and liaise directly with consumers to minimise service calls where possible.
  • Book service jobs to internal resources and to external agencies where necessary.
  • Manage the individual service jobs to ensure that they are completed in a timely manner.
  • Annalise and report on the cost of service with individual suppliers.
  • Provide reports to the management of ongoing service issues and trends with equipment.
  • Provide overflow support to the customer service team if and when required.

Requirements

  • This is a support role where experience within the pool industry and an understanding of pool filtration is necessary for the role to be performed effectively.  Applicants without experience within the pool industry will not be considered.
  • The incumbent needs to be organised, methodical and logical in their approach.
  • An understanding of Geeop Service software would be advantageous.
  • Good verbal and written communication is essential.
  • We are looking for a solution focused individual with a can-do attitude.

Please send your Resume and to Andy Dodd – General Manager – andy@interquad.com.au

 

Technical Support Executive – Brisbane, Queensland

About Poolwerx

Poolwerx is one of Australia’s most recognised, multi awarded and successful franchise systems.  Founded in 1992, we have continued to experience significant growth, both in Australia / New Zealand and as a result of our expansion into the US market. It is a very exciting time to be part of the Poolwerx journey!

About our Technical Support Executive

Based in Brisbane but travelling throughout the Australia, this position supports our Franchise Business Owners in all aspects of technical advice, expertise and application through educating, training & upskilling.

The primary focus our Technical Support Executive is to support and grow the domestic and commercial business streams, leveraging sales opportunities through professional expertise. The role, through planned and responsive training and support (in field with some ‘classroom’ activities), establishes a knowledge base and expertise within Franchisee Owners for long-term growth for Poolwerx.  Key responsibilities include:

  • Creation and in field implementation of Poolwerx technical support and training programs to ensure brand, servicing, repair and implementation standards are maintained throughout the network.
  • Increase FP knowledge and awareness of product range, technical solutions and sales opportunities to meet commercial and domestic client needs and grow business
  • Identify, develop, manage and review the marketplace for all significant and appropriate new products and ensure all new products are tested & appraised prior to roll out to network
  • Support the implementation of Poolwerx best practice in mobile service procedures and systems, and provide adequate training and support to enable CPO, Cert III & IV achievement by FP’s.

Why you will love being part of the Poolwerx team

You will receive career development opportunities as well as additional benefits including competitive remuneration & performance bonus + incentives, employee benefit initiatives, planned social club events, team building activities, and onsite car parking.  Additionally, we offer ongoing personal development & education programs, mentoring from a broad range of international executives and external specialists, and a fantastic and supportive team culture!

Why we will love you being part of the Poolwerx team

Our Technical Support Executive has developed their skill set and experience to include:

  • Ability to instruct, demonstrate and educate adult learners in areas of product knowledge and technical application including chemicals, hydraulics and pool equipment.
  • Effective planning and implementation skills, and the ability to collaborate, negotiate, influence and build effective connections quickly across multiple levels and teams
  • Excellent communication, interpersonal and relationship management skills (verbal & written)
  • Industry relevant technical qualification or certification at Cert III or IV level (or ability to obtain), CPOI (desirable)
  • Franchising and multisite management (desirable)
  • Willing and able to travel interstate

So if you’re looking for a company that can offer you stability, flexibility and career opportunities, look no further! Apply today to discuss your next step with Poolwerx!

If you believe you could be our next team member, please forward your cover letter outlining why you believe this is the right role for you and your CV via SEEK (https://www.seek.com.au/job/52260573), quoting reference SPLTS01.

We appreciate your interest in working for Poolwerx and wish to advise you that only those candidates required for an interview will be contacted.

 

The Future Pool Company

The Future Pool Company is a one stop shop for pool installations, retail shop for chemicals and equipment, and servicing of pools and spas. Our unique and complete set of services sets us apart from our competitors and offers customers ‘peace of mind’ from an after sales point of view.

Our marketing and image is strong and easily identifiable, and our healthy word-of-month referrals mean that advertising is kept to a minimum. Add to this our experienced and reliable team of staff and contractors, a sign written service van, bobcat and trailer and all the necessary office equipment and you have a viable, established business with increasing potential.

We are an exclusive agent for Klorman Industries  ‘Pool Magic’ and WaterTech equipment and BWT pool cleaners. We use the LaMotte WaterLink Spin Touch water testing system ensuring the most precise and time effective results.

Located in Port Macquarie on the Mid North Coast, one of the fastest growing LGA’s in NSW, The Future Pool Company has a consistently increasing turnover that is up to $1.8M. The business is located in the busy industrial area offering high visibility and plenty of off street parking.

The current owners want to ensure the longevity of the business and could support the new owners in the handover. The business would suit a person with a sales, project manager or building background, a partnership or family would be ideal. It would also suit a pool builder who may be looking for a sea change and/or wanting to expand into Port Macquarie.

Asking price is $290,000 including equipment plus stock on valuation.

 

Sales / Customer Service – Central Coast NSW

Kewba Pools, a retail pool shop and service business, is looking for a sales / customer service person to join our retail team on the Central Coast at Erina and Wyoming.

As we trade 7 days a week in Summer the successful candidate must be able to work a roster that would include either a Saturday or Sunday.  Applicants must reside on the Central Coast NSW.

2 years’ experience in the Pool Industry is a must with proven ability in several, if not all, of the following areas is considered essential:

  • water testing and analysis
  • pool & spa water balance
  • exceptional customer service
  • retail point of sale system
  • receiving stock
  • ability to work well within a team, often in a busy retail environment
  • maintaining a high standard of store presentation incorporating stock, merchandising and store cleanliness.
  • reliable, punctual and pride in personal presentation

The successful applicant must have:

  • Good presentation and friendly personality
  • Fit and healthy – lift up to 20kg
  • Excellent customer and communication skills
  • A positive attitude
  • Common Sense

If you think you are the right person we would love to hear from you.

Interested persons should email their resume and supporting cover letter expressing suitability for the position, explaining a little about themselves and skill level.

Please note – All applicants will be treated with strict confidence.  Only suitable applicants will be contacted.

kewbapools@bigpond.com

 

People & Performance Manager – Brisbane, Queensland

The Business

Poolwerx is one of Australia’s most recognised, multi awarded and successful franchise systems.  We continue to experience significant growth in Australia, New Zealand and the US market.  It is a very exciting time to be part of the Poolwerx journey.

The Role

An exciting opportunity now exists for a passionate and experienced People & Performance Manager to join our support team in Milton. With the support of the HR Advisor and Learning & Development Exec, you will be responsible for effectively managing all HR & L&D aspects of the business, supporting our network of staff, company owned operations, and franchisees.

Your duties will include, but are not limited to:

  • Strategic business planning and advice to management and senior leaders
  • Researching and advising on remuneration budgeting and management
  • Recruitment and Retention strategies and activities
  • Workforce and Succession planning
  • Performance Management strategies and improvement, overseeing the quarterly performance review processes and managing annual salary reviews
  • Ensure corporate and franchise sites are compliant with relevant legislation and follow company standards, policies and procedures
  • Provide guidance to Franchisee’s on HR management, workplace relations and WHS matters and assist in the drafting of necessary HR documents and contracts
  • Develop, implement and monitor internal policies, guidelines, procedures and processes and templates for best practice HR, L&S and WHS
  • Monitor, develop and drive staff incentive & engagement programs
  • Manage development and implementation of LMS/HRIS projects
  • Collaborate with your US counterpart and develop global People initiatives

Benefits and Perks

The successful candidate will receive career development opportunities as well as additional benefits including competitive remuneration & performance bonus + incentives, employee benefit initiatives, planned social club events and team building activities.  Additionally, we offer ongoing personal development & education programs, mentoring from a broad range of international executives and external specialists, and a fantastic and supportive team culture with free parking and excellent office facilities.

Skills and Experience

To be successful in this role, our People and Performance Manager will have:

  • Minimum 5 years’ knowledge of and experience in the application of contemporary HR procedures and practices
  • Ability to interpret legislation, regulations and Awards together with policy and procedures
  • Previous experience implementing a LMS or similar across multiple locations
  • Excellent communication and interpersonal skills, including interviewing and counselling
  • An ability to interact proactively with all levels of the organisation
  • Demonstrate competence in conceptual, analytical and problem solving skills
  • Well-developed organisation and administrative skills, including strong attention to detail and the ability to prioritise and control own workload
  • Effectiveness in contributing to a team, including the capacity to review and improve workplace practices
  • Demonstrate capacity to effectively communicate, promote and uphold HR initiatives and values, including discretion and confidentiality

If you believe you could be our next team member, please forward your cover letter outlining why you believe this is the right role for you and your CV via SEEK, quoting reference SPLPP01.

We appreciate your interest in working for Poolwerx and wish to advise you that only those candidates required for an interview will be contacted.

 

Service Technician  – TEAM LEAD   

Permanent Ongoing role

Fluidra is a global leader with a portfolio of the most widely recognised brands in the industry and are present in over 45 countries.

As a leading manufacturer we take pride in supplying equipment to the swimming pool and water filtration industry in Australia and worldwide.

Our 6-star energy efficient manufacturing site located in Victoria is the largest manufacturing site for the swimming pool and spa industry equipment outside of the United States.

We currently have a unique opportunity for an experienced  and motivated  Service Technician TEAM LEAD to join our friendly Service team.

This is a rare opportunity for someone looking to utilise their already established leadership skills and who thrives in a dynamic and busy team environment.

Previous experience in a team lead / Technician role is essential.

NOW IS THE TIME TO MAKE A MOVE AND MAKE A DIFFERENCE!

What you will be doing:

  • Diagnose and repair Fluidra equipment in the field.
  • Provide leadership in the day to day management of our Service Technicians.
  • Day to day running of department system and tech training and also be involved with key leads in the state.
  • Running of workshop processes and systems.
  • Act as a key stakeholder to work with business and FSL salesforce implementation
  • Project a customer service image through competent service procedures, professional personal Act as a point of escalation for technical queries, OH&S and grievances as requested.
  • presentation and communication with all clients.
  • Maintain company vehicle by ensuring it is kept in a presentable manner and adequately stocked.
  • Help develop and introduce policies and procedures to ensure the service team is operating efficiently.
  • Communicate any shortcomings or service difficulties in the field with the scheduling team.
  • Develop and deliver technical training to the Technicians, Service, & Sales staff as required.
  • Ensure best practice is followed with respect to manual handling and health and safety in the field.
  • Responsible for the performance review discussions, performance management
  • Reasonable additional duties and responsibilities including administrative and reporting tasks

What we are looking for:

The successful candidate will be results driven and team orientated with strong problem-solving skills within a complex environment. You will have a strong technical background with the ability to work independently and troubleshoot. You must have excellent verbal and written communication skills with the ability to service customers to a high standard.

Experience in basic hydraulics and water treatment will be advantageous and a qualification or experience with Electrical work i.e. restricted electrical license is essential. Training in resuscitation (CPR) within the last twelve months will also be well regarded.

We offer:

  • Salary including an incentive program and superannuation
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Accessible location

 Apply NOW on SEEK   SERVICE TECHNICIAN TEAM LEAD

 

Business Development / Account Management Western and Southern Australia

  • World’s leading pool and spa product manufacturer and supplier
  • Be part of a great team and amazing culture
  • Industry leader
  • Innovative product range
  • Fantastic opportunity rarely available!

Established in 1955 celebrating over 50 years in the U.S. and 30 years in Australia, BioLab is the leading producer and supplier of pool and spa products throughout the world with the well-known BioGuard brand. We currently have an exciting opportunity for another high performing individual to immediately join our Field Sales Division servicing Western Australia and South Australia (FIFO).

Reporting to the National Sales Manager, the successful applicant will service BioGuard retailers and commercial pools by providing product training, marketing initiatives, business growth strategies and account management to achieve set sales budgets. Additionally a critical part of the role is to secure new business and bring new customers to the fold.

Key Elements of the role include:
• Work autonomously to deliver business growth strategies
• Results driven and a real sales hunter looking to grow business
• Work in partnership with key clients
• Identify and develop long term business relationships and new sales channels
• Develop and implement local sales and marketing initiatives
• Sales professional with solid background of business growth a must

The ideal candidate will have:

  • Technical sales experience within the swimming pool industry essential
  • A focus on delivering results and achieving sales targets
  • Previous Account Management experience
  • A confident, consultative approach
  • Previous experience managing multiple clients
  • Commercial acumen and proficiency in Microsoft Office suite
  • High level interpersonal and communication skills
  • Current Australian driver’s license
  • Positive outlook and looking for a long term role within a supportive company and a great team environment!

The successful applicant will need a can-do attitude, hands-on approach and the ability to manage multiple accounts, whilst always maintaining a friendly and down to earth manner.

Applicants will need to be based in Perth and will be supplied with fully maintained company vehicle, Fuel card, Laptop, Phone, Expense account and tools of trade with salary package commensurate with skills and experience.

This is an opportunity to work with a market leader, focused on quality and innovation with a strong focus on sales growth. Regular regional travel will be required within Western Australia and travel to South Australia (FIFO) every 6 weeks. This is a fantastic opportunity rarely offered!

Only short-listed applicants will be contacted.

 

Account Manager

Melbourne West & Northern Suburbs, VIC

About the Company:

Maytronics Australia is the Australian, Asian, and African subsidiary of Maytronics Ltd, the global leader in robotic pool cleaners – marketed under the Dolphin brand (www.maytronics.com.au).

Our success through COVID is a reflection of our amazing people, innovative strategy, and superior product. Join us and be a part of the success!

  • Global Leader
  • Swimming Pool Industry
  • All product & industry training provided
  • Competitive package: Salary + bonuses + company car OR car allowance + laptop & mobile
  • West Metro Melbourne territory

About the Role:

Using your exceptional sales skills, your grit and resilience, you’ll effectively manage a range of clients across multiple channels, including retailers, builders, franchise partners, distributers, mobile services and more. As an Account Manager you’ll be passionate about building great customer relationships while providing accurate advice and information on our company products and services.

The Branch is based in Braeside; however, your daily travel will be within West Metro Melbourne with occasional travel across West Regional Victoria and interstate. You will have sales targets and business goals within your allocated accounts with quarterly bonus opportunities.

Own your territory by:

  • Servicing, managing and maintaining our existing Dealers & Builder network
  • Proactively identifying and pursuing new business opportunities
  • Strategically growing existing Authorised Dealer Networks with an intense focus on training
  • Participate in trade shows and conferences where necessary

We’re looking for:

A reliable, driven and passionate sales professional, in addition to:

  • Minimum 2 years B2B Account Management experience
  • Demonstrated ability to grow sales through new business
  • Proven history of achieving sales growth through supporting & maintaining relationships with existing clients
  • Effective communication, presentation, organisational and time management skills
  • Honest, reliable and credible business approach
  • Be confident, friendly and have the ability to work autonomously and part of a team
  • CRM experience; such as Salesforce or similar

Experience in the pool industry or an understanding of swimming pool water chemistry is an advantage but not required – thorough training will be provided!

Benefits as a Maytronics team member:

  • Workplace flexibility
  • Genuine family-friendly culture
  • Free access to Uprise – EAP wellbeing provider
  • Employee Loyalty Scheme

If you have any questions please contact Mikiele Kleyn, HR Advisor, on hr.au@maytronics.com or 0411 984 413. Or apply now through Seek: www.seek.com.au/job/51696244

All applications will be treated with the strictest confidence.

 

Product Marketing Coordinator

Brisbane, QLD

About the Company:

For more than 30 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. Maytronics Australia was established in 2011 and continues to experience growth and success, whilst maintaining our family-focused values. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver exceptional experience.

Our success through COVID is a reflection of our amazing people, innovative strategy, and superior product. Join us and be a part of the success!

  • New position due to company growth & demand
  • Full-time permanent role, available immediately
  • Reporting to the Marketing Manager

About the Role:

The Product Marketing Coordinator will live and breathe the Maytronics product portfolio. The role will be the custodian across our multiple brands including our market leading robotic pool cleaner brand, Dolphin, our multiple Water Treatment (Mineral Swim, Ozone Swim, Eco Swim) brands and other emerging product areas.

In this role you will ensure products are represented accordingly across current platforms, websites, brochures – both internally and externally.

You will also bring innovative ideas and suggestions on how Maytronics products can be represented in the marketplace, liaising closely with our internal creative and digital teams.

In this role you will:

  • Translate technical details and benefits for the end user and the sales team to effectively promote the product.
  • Develop engaging messaging across all marketing channels and collateral (flyers, brochures, landing pages, ad campaigns, email marketing, social media etc.)
  • Work closely with the global and local teams to understand the product benefits and features.
  • Create/brief marketing collateral in collaboration with creative design team
  • Analyse and report on product launch performance to stakeholders across the business.
  • Copywriting for marketing and communications purposes

Our Ideal Candidate:

We’re looking for a talented Product Marketing Coordinator with strong copywriting skills and a positive ‘can-do’ attitude.  To be success in this role you will also possess:

  • Excellent communicator and team player attitude
  • Ability to thrive under pressure and manage multiple priorities on the go
  • Strong copywriting skills and ability to break down technical details and benefits into promotional copy
  • Tertiary qualifications in Business, Management, Marketing, Communications or Similar
  • Proven product marketing experience
  • Relevant industry experience within the pool industry a bonus

Apply today! We would love to hear why you’d be great for the role.

If you have any questions please contact Mikiele Kleyn, HR Advisor, on hr.au@maytronics.com or 0411 984 413.

Or apply through Seek: www.seek.com.au/job/51754779

 

ERP System Administrator and Support Lead – Brisbane, Queensland

About the business

Poolwerx is one of Australia’s most recognised, multi awarded and successful franchise systems. Founded in 1992, we have continued to experience significant growth, both in Australia / New Zealand and as a result of our expansion into the US market.

About the role

Our ERP System Administrator and Support Lead is responsible for ensuring the integrity and optimisation of our NetSuite platform. Their primary focus is:

  • Maintaining optimal performance of NetSuite and related products together with a robust security structure within user roles and permissions.
  • Maintaining a support infrastructure for Franchise Partners and PSC in all countries that PWX provides NetSuite and NetSuite related products.
  • Identifying training and system improvements through the support function.
  • Testing and verifying NetSuite and NetSuite related products.
  • Communicating consistent and accurate information about system issues and new features to Franchise Partners and Support Centre personnel.

Benefits and perks

You will receive career development opportunities as well as additional benefits including competitive remuneration & performance bonus + incentives, employee benefit initiatives, planned social club events, team building activities, and onsite car parking. Additionally, we offer ongoing personal development & education programs, mentoring from a broad range of international executives and external specialists, and a fantastic and supportive team culture!

Skills and experience

Our ERP System Administrator and Support Lead has refined their skill set and experience to include:

  • In-depth knowledge of NetSuite products and solutions; including creating Dashboards, Workflows and Saved Searches within NetSuite
  • Bachelor’s Degree in computer science or Business and a minimum of 3 years relevant work experience
  • Ability to understand technical concepts and communicate technical information verbally and in writing to technical and non-technical users.
  • Professional demeanour reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem-solving.
  • High degree of discretion, diligence and good judgment when handling confidential and sensitive information and records.
  • Available to travel domestically and internationally.

If you believe you could be our next ERP System Administrator and Support Lead, please forward your cover letter and CV via SEEK (https://www.seek.com.au/job/51769914) quoting reference SPLNA01

We appreciate your interest in working for Poolwerx and wish to advise you that only those candidates required for an interview will be contacted.

 

Digital Marketing Coordinator – Brisbane, Queensland

The Business

Poolwerx is Australia’s largest franchised Pool and Spa care network of retail stores and mobile vans.  We are looking for a full time experienced Digital Marketing Coordinator to our market leading growth.

The Role

Reporting directly to the Digital Marketing Manager, the Digital Marketing Coordinator provides vital support in the execution of various strategic digital marketing projects and activities.

You will play a key role in maximising the effectiveness of our digital footprint, ensuring the recognition & integrity of the Poolwerx brand through:

  • Managing and developing website content for the Australian and NZ
  • Enhancing the Poolwerx site’s organic ranking through the latest search engine optimisation techniques
  • Analysing and reporting on website performance and digital marketing metrics
  • Working closely with Franchise Partners to grow their online presence and generate leads through digital channels such as Google My Business, SEO and SEM
  • Managing the Poolwerx eCommerce store, including adding new products and services, updating prices and enhancing the end to end client experience and security
  • Supporting the Digital Marketing Manager in ongoing digital marketing projects

The Offer

You will bring at least 2 years of experience in a digital marketing role, be versed in the latest digital marketing practices and confident utilising WordPress, Google Analytics, Data Studio and AdWords.

In return we will offer you:

  • a place in a dynamic award-winning marketing team
  • empowerment to make your own decision and own your work
  • ability to stretch your wings with a large national marketing budget
  • growth and development opportunities across all aspects of marketing in house and with the support of leading agencies

The Process

If you believe you could be our next team member, please forward your cover letter outlining why you believe this is the right role for you and your CV to recruitement@poolwerx.com.au, quoting reference SPLDM01.

We appreciate your interest in working for Poolwerx and wish to advise you that only those candidates required for an interview will be contacted.

 

Account Manager QLD

At Fluidra our focus is on innovation and continuous improvement to make our products more efficient and our business better, always with a view to making our customers businesses and experiences better.

Come and join us on our journey!

We are currently seeking an outstanding Account Manager to join our busy sales team in Queensland.

This role will suit an  energetic and experienced sales professional looking to join an international market leader during an exciting time of growth.

What you will be doing:

  • Preparing strategic marketing plans and budgets for designated territory including existing and prospective customers.
  • Actively sell and promote all Fluidra Pool Care products to Pool Shops, Mobile Pool Services and Pool Builders.
  • Group sales strategies and opportunity identification
  • Actively participate in sales meetings and training programs.
  • Visiting retail customers according to needs.
  • Manage in store displays for maximum impact and meeting Fluidra standards.
  • Assimilate technical product knowledge
  • Provide training sessions for trade customers
  • Assist management to negotiate package/volume related deals with large accounts
  • Monitors credit for details of slow payers
  • Resolve retail and end-user customer complaints
  • Organise and oversee trade shows, retail exhibitions and other promotional activities and personally participate in these
  • Following our KPI structure which aligns with our company values

What we are looking for:

You are a passionate individual with a ‘can-do’ and resilient approach. You will be experienced in a similar role in the area of sales and marketing (minimum 5 yrs an advantage). You must have the ability to implement sales and marketing strategies and to apply the full range of skills required to effectively deal with customers in internal and external sales environments.

Tertiary qualifications in Commerce, Marketing or any other related field or an equivalent of the same working experience is also acceptable

We offer:

  • Salary package including a car, an incentive program and superannuation
  • Positive workplace culture
  • Modern office environment
  • An additional half day just to celebrate your birthday
  • Accessible base Willawong location but you will be covering territory
  • Experience with an international organisation during an exciting time of growth

If this sounds like you come join our team!

Please click on the following link

https://www.seek.com.au/job/51616160

 

Gold Coast Region Account Manager

About the Company:

Maytronics Australia is the Australian, Asian and African subsidiary of Maytronics Ltd, the global leader in robotic pool cleaners – marketed under the Dolphin brand (www.maytronics.com.au).

  • Global Leader.
  • Swimming Pool Industry.
  • Gold Coast Region
  • Attractive Salary – dependant on experience including fully maintained company car, laptop and mobile phone.

About the Role:

Using your exceptional sales skills, your grit and resilience, you’ll effectively manage a range of clients in south east Queensland and Northern NSW. As an Account Manager you’ll be passionate about building great customer relationships while providing accurate advice and information on our company products and services. You’ll maintain positive rapport with your customer base through sales, service, and repair.

Based at Seventeen Mile Rocks, Brisbane, you will be required to travel across the region and interstate. You will have sales targets and business goals within your allocated accounts, with quarterly bonus opportunities.

In this role you will:

  • Service, manage and maintain our existing Dealers
  • Proactively identify and pursue new business opportunities
  • Strategically grow existing Authorised Dealer Networks with an intense focus on training
  • Participate in trade shows and conferences where necessary

To be successful, you’ll have:

Passion, drive and ambition! As well as:

  • Minimum 2 years Business to Business Account Management experience
  • Demonstrated ability to grow sales through new business
  • Proven history of achieving sales growth through supporting & maintaining relationships with existing clients
  • Effective communication, presentation, organisational and time management skills
  • Have strong relationship development and account management skills
  • Honest, reliable and credible business approach
  • Be confident, friendly and have the ability to work autonomously and part of a team
  • CRM experience; such as Salesforce or similar

Experience in the pool industry or an understanding of swimming pool water chemistry is a major advantage!

If you are ready to join a high-quality Sales team, please contact Sam Parker – QLD State Manager on 0472 800 188.

All applications will be treated with the strictest confidence.

 

Commercial Sales Executive

Utilise your B2B sales, tendering and technical expertise. Develop strong customer relationships. Drive significant growth in our commercial arena.

About the business
As we continue to grow, an opportunity has arisen for a Commercial Sales Executive to join our award-winning team. Based in Milton and supporting our B2B team and Franchise Business Owners.

About the role
Reporting directly to the Chief Development Officer, our Commercial Team’s primary focus is to achieve our commercial sales plan by working directly with clients and through Franchise Partners in all aspects of commercial sales, tenders and quotes. Our Commercial Sales Executive drives this through:

  • Identify and follow up sales opportunities with existing and potential B2B clients.
  • Create and follow up on quotes and tenders for B2B clients either directly or through Franchise Partners
  • Manage work flows of National key clients – work orders, invoicing, payments
  • Reconcile central billing invoices and payments from Franchise Partners and Clients
  • Complete insurance quotations directly and for Franchise Partners and facilitate Insurance cause report completion
  • Manage various client portals for Poolwerx and Franchise Partners as required

Benefits and perks
The successful candidate will receive career development opportunities as well as additional benefits including competitive remuneration & performance bonus + incentives, employee benefit initiatives and team building activities. Additionally, we offer ongoing personal development & education programs, mentoring from a broad range of international executives and external specialists, and a fantastic and supportive team culture!

Skills and experience
Our Commercial Sales Executive, while ideally possesses industry relevant technical experience, has:

  • Effective planning and implementation skills, and the ability to collaborate, negotiate and influence across multiple levels and teams
  • Account management experience (desirable)
  • Excellent organisational/time management skills and attention to detail
  • Strong computer/MS office and database management skills
  • Strong communication skills, both written and verbal
  • Strong ability to identify sales opportunities and follow up

So if you’re looking for a company that can offer you stability, flexibility and career opportunities, look no further! Apply today to discuss your next step with Poolwerx.
Please submit your cover letter and resume via SEEK or email directly to recruitment@poolwerx.com.au, quoting reference SPLCSE02.

We appreciate your interest in working for Poolwerx and wish to advise you that only those candidates required for an interview will be contacted.

 

Do you have sales experience in the swimming pool construction industry?

Are you looking for a sea change to the beautiful Gold Coast / Northern Rivers of NSW?

Dynamic Pool Designs are an Award Winning and Leading Swimming Pool Construction Company in the Northern Rivers of NSW. We build innovative and quality concrete & fibreglass swimming pools from the Gold Coast to Ballina in NSW.

We have a strong culture within our team of quality construction and outstanding customer service, we know that as a sales representative for our company you place high value on these two factors when selling and promoting a product and service.

We are looking for a professional and experienced salesperson who has a passion for creating amazing swimming pool designs and exceptional outdoor areas.

Dynamic Pool Designs have created an environment that thrives on teamwork, a place were you can grow, expand your knowledge, feel supported and be part of an amazing team, not only will we provide you with all the tools, exceptional marketing and the support you need, we also have an extensive training and implementation schedule to assist any sales professional to have the best start to a career within our company.

It’s the passion for designing a masterpiece that you can be proud of and helping to create happiness by enhancing our clients home and lifestyle in a meaningful way.

Your outstanding abilities will ideally include;

  • Min of 3 years sales experience in pool construction
  • Broad knowledge of building & construction
  • Experience in reading building & engineering plans
  • Understanding of council and building regulations
  • Sound understanding of contracts and variations
  • High level of organisation skills
  • Exceptional communication and relationship building skills
  • Excellent sales skills and the drive of closing a deal
  • The ability to work autonomously
  • Computer savvy

People who know you would describe you as…

  • Energetic & Loves to chat with people
  • Optimistic & Motivated
  • Sociable, Charming and Open
  • Warm, Friendly
  • Empathetic
  • Ability to listen and relate to a wide range of personalities

Candidates need to be goal orientated, self-motivated, professional and have the willingness to become an integral part of our expanding team.

Your typical week will include:

  • In-home sales appointments from South Gold Coast area down to Ballina
  • Producing sales estimates and contracts to reflect customer requirements
  • Managing leads in timely manner
  • Regular followup and customer relation building
  • Liaison with clients, office staff, supervisors, suppliers and councils
  • Site sketches and measurements for council plan drafting
  • In-Office/Showroom appointments and general meetings with construction team

A current drivers licence, good driving history and a reliable vehicle will be required for this position and a rewarding commission package based on experience level will be negotiated with the successful applicant.

If you believe you have what it takes to make this your full time adventure, send your resume including a cover letter to : dynamichrteam@gmail.com

 

Field Service Technician

  • Permanent Ongoing Contract
  • International Market Leader & Australian Manufacturer
  • Moorebank Location

At Fluidra Australia we are the leading manufacturer that takes pride in supplying equipment to the swimming pool and water filtration industry worldwide. We are the global leader with a portfolio of the most widely recognised brands in the industry and are present in over 45 countries.

Our 6-star energy efficient manufacturing site located in Victoria is the largest manufacturing site for the swimming pool and spa industry equipment outside of the United States. We innovate locally to make pools more efficient. We are experts in swimming pools.

We are seeking an experienced and diligent Service Technician to join our dynamic Service team in Moorebank.  The opportunity will suit an enthusiastic and knowledgeable individual who excels working in a team environment. Previous experience in a Service Technician role is essential. This is an ongoing full-time role.  Come and join us on our journey!

What you will be doing:

  • Diagnose and repair equipment issues for the AstralPool and Zodiac brands
  • Complete diagnosis and repair during primary site visits
  • Maintain appropriate stock levels of components and spare parts to ensure completion of repair during primary site visit
  • Ensure all damaged/faulty components are correctly labelled and returned to your warehouse for processing
  • Complete all administrative responsibilities including but not limited to; diagnosis, quoted repair cost, repair works, receipt of payment and completion report are completed on site
  • Communicating with Sales/Management about any customer complaints or sales opportunities
  • Reasonable additional duties and responsibilities including administrative and reporting tasks and maintain company vehicle as required

What we are looking for:

The successful candidate will be results driven and team orientated with strong problem-solving skills within a complex environment. You will have a strong technical background with the ability to work independently and troubleshoot. You must have excellent verbal and written communication skills with the ability to service customers to a high standard.

Experience in basic hydraulics and water treatment will be advantageous and a qualification or experience with Electrical and/or Gas Fitting is highly desirable.

We offer:

  • Salary including an incentive program and superannuation
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Accessible Western suburbs location

If you believe you have the above skills and experience for this role, please click on the attached link

https://www.seek.com.au/job/50647274

 

 Service Technician – Internal – NSW

  • Permanent Ongoing Contract
  • International Market Leader & Australian Manufacturer
  • Accessible SMITHFIELD Location

At Fluidra Australia we are the leading manufacturer that takes pride in supplying equipment to the swimming pool and water filtration industry worldwide. We are the global leader with a portfolio of the most widely recognised brands in the industry and are present in over 45 countries.

Our 6-star energy efficient manufacturing site located in Victoria is the largest manufacturing site for the swimming pool and spa industry equipment outside of the United States.

We have a great opportunity an experienced and diligent INTERNAL  SERVICE TECHNICIAN to join our dynamic Service team in SMITHFIELD.

The opportunity will suit an enthusiastic and knowledgeable individual who excels working in a team environment. Previous experience in a Service Technician role is essential.

This is an ongoing full-time role.

What you will be doing:

  • Provide warranty repairs on all pool care products in the NSW service workshop
  • Manage the service workshop ensuring that stock and workflow is classified and rotated accordingly
  • Ensure that service area is well maintained in organisation, cleanliness and meeting OHS standards
  • Professionally represent Fluidra to the NSW pool industry, and maintain the industry’s perception of Fluidra as a provider of excellence in both products and service
  • Produce accurate reports when required
  • Complete daily jobs on time
  • Contact client when job has been completed to achieved acceptance of quotes and outcome
  • Organise daily jobs into appropriate rotation
  • Keep correct stock of spare parts and re-order when required
  • Return Faulty Parts in correct packaging and paperwork when required
  • Follow company policy for bad debts and safeguard company property including stock, tools
  • Maintain confidentiality regarding Zodiac pricing procedures and marketing strategies
  • Perform regular accurate stock takes.
  • Complete DO’s and assist in picking stock as required for State-based based technicians
  • Become thoroughly familiar with the specifications, the strengths and weaknesses of competitor products
  • To provide warranty and chargeable service repairs to all Fluidra pool care product range in workshop
  • Increase sales revenue in the form of new products, service charges and the sale of spare parts to all relevant trade clients.
  • Strictly adhere to company guidelines regarding pricing and service charges.
  • To build an expert knowledge of the theory and practice of sanitizing pools and spas with Clearwater and other Zodiac product range
  • Assist with telephone inquiries when required

What we are looking for:

The successful candidate will have Service Technician experience and a strong technical background with the ability to work independently and troubleshoot. You will be results driven and team orientated with strong problem-solving skills within a complex environment. You. You must have excellent verbal and written communication skills with the ability to service customers to a high standard.

Experience in basic hydraulics and water treatment will be advantageous and a qualification or experience with Electrical is highly desirable.

We offer:

  • Competitive Salary & an incentive program & superannuation
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Accessible Smithfield location

If you believe you have the above skills and experience for this role, please hit the below link

https://www.seek.com.au/job/50553185

 

Account Manager QLD                         

At Fluidra Australia, we are a leading local manufacturer that takes pride in supplying equipment to the swimming pool and water filtration industry within Australia.

At Fluidra Australia we offer our customers an expansive array of products across both the residential, commercial pool and wellness markets. As a proud Australian Manufacturer, we are guided by clear values and come to work every day with a simple and direct mission in mind: To create the perfect pool and wellness experience.

We currently have an outstanding opportunity for an Account Manager to join our sales team in Queensland. Covering territory from Greater Brisbane to Gold Coast this role will suit an  energetic and experienced sales professional looking to join a market leader during an exciting time of growth.

What you will be doing:

  • What we are looking for:Preparing strategic marketing plans and budgets for designated territory including existing and prospective customers.
  • Actively sell and promote all Fluidra Pool Care products to Pool Shops, Mobile Pool Services and Pool Builders.
  • Group sales strategies and opportunity identification
  • Actively participate in sales meetings and training programs.
  • Visiting retail customers according to needs.
  • Manage in store displays for maximum impact and meeting Fluidra standards.
  • Assimilate technical product knowledge
  • Provide training sessions for trade customers
  • Assist management to negotiate package/volume related deals with large accounts
  • Monitors credit for details of slow payers
  • Resolve retail and end-user customer complaints
  • Organise and oversee trade shows, retail exhibitions and other promotional activities and personally participate in these
  • Following our KPI structure which aligns with our company values

You are a passionate individual with a ‘can-do’ and resilient approach. You will be experienced in a similar role in the area of sales and marketing (minimum 5 yrs an advantage). You must have the ability to implement sales and marketing strategies and to apply the full range of skills required to effectively deal with customers in internal and external sales environments.

Tertiary qualifications in Commerce, Marketing or any other related field or an equivalent of the same working experience is also acceptable

We offer:

Competitive salary including an incentive program and superannuation
Positive culture with company values promoting teamwork
Great Location

If this sounds like you come join our team!

Application LINK:

Account Manager QLD

 

Pool Shop Assistant

The applicant must have swimming pool and sales experience within the pool industry and also administration experience would be an advantage. The applicant would need to be hard working with a strong work ethic and a can do attitude. The role is full time for the right applicant.

To be considered for this role:-

  • Attention to detail
  • Strong work ethic
  • Ability to work unsupervised
  • Some heavy lifting
  • Cash handling & POS systems
  • Sound Pool Equipment knowledge

Skills we are looking for:-

  • Excellent customers service experience
  • Willingness to learn 
  • Team player
  • Experience in Swimming Pool Industry 

The application form will include these questions:

  • How many years’ experience do you have working in the Pool Industry?
  • Do you have customer service experience?
  • What is the maximum weight that you are comfortable and able to lift?
  • Do you have a current Police Check (National Police Certificate) for employment?

Please send Resume to sales@allchlor.com.au

 

Pool Technician

Clark Rubber Toowoomba is an award winning business with a growing Pool Service business in the greater Toowoomba region, and need an experienced (and preferably) qualified Pool Technician to assist in the growth of the business.

This is a Full time position…….

You will be working as part of an award winning team providing excellent service to our valued customers.    It is essential you can hit the ground running, and are prepared to work as part of a team like it’s a second family.   We will provide ongoing training opportunities, uniforms, and a great work environment.

The candidate we are seeking must:

  • Have minimum of 12 months demonstrated experience in the industry,
  • Preferably have a qualification such as a Pool and Spa Technician Cert III
  • Be comfortable using automated pool scheduling and water testing systems
  • Be motivated, hardworking and trustworthy
  • Have a great work ethic and enjoy what you do;
  • Have the ability to work unsupervised with great time management skills.
  • Have good communication skills and a friendly, outgoing personality.
  • Have a neat appearance with respectful and positive attitude towards our customers and our greater team;
  • Have a manual, unrestricted drivers licence.

Job Description

The role will include but is not limited to:

  • Servicing swimming pools, spas and water features at our clients premises
  • Maintaining filtration and ancillary equipment
  • Maintaining automatic pool cleaning equipment
  • Organise stock as required in service vehicle
  • Manual handling/lifting of heavy items
  • Equipment installations
  • Green pool clean-ups
  • On site trouble shooting, fault diagnostics and repairs
  • Working with the rest of our team on general duties
  • Working in store from time to time

If you tick these boxes, and want to be part of an amazing team providing first class service, please send us your resume and short cover letter telling us why you will fit this role to: francine@nqde.co

 

Account Manager QLD

Fluidra Australia

We currently have an outstanding opportunity for an Account Manager to join our sales team in Queensland. Covering territory from Greater Brisbane to Gold Coast this role will suit an energetic and experienced individual looking to join a market leader during an exciting time of growth.

This is an ongoing full-time role.

What you will be doing:

  • Preparing strategic marketing plans and budgets for designated territory including existing and prospective customers.
  • Actively sell and promote all Fluidra Pool Care products to Pool Shops, Mobile Pool Services and Pool Builders.
  • Group sales strategies and opportunity identification
  • Actively participate in sales meetings and training programs.
  • Visiting retail customers according to needs.
  • Manage in store displays for maximum impact and meeting Fluidra standards.
  • Assimilate technical product knowledge
  • Provide training sessions for trade customers
  • Assist management to negotiate package/volume related deals with large accounts
  • Monitors credit for details of slow payers
  • Resolve retail and end-user customer complaints
  • Organise and oversee trade shows, retail exhibitions and other promotional activities and personally participate in these
  • Following our KPI structure which aligns with our company values

 What we are looking for:

You are a passionate individual with a ‘can-do’ and resilient approach. You will be experienced in a similar role in the area of sales and marketing (minimum 5 yrs an advantage). You must have the ability to implement sales and marketing strategies and to apply the full range of skills required to effectively deal with customers in internal and external sales environments.

Tertiary qualifications in Commerce, Marketing or any other related field or an equivalent of the same working experience is also acceptable

We offer:

  • Competitive salary including an incentive program and superannuation
  • Positive culture with company values promoting teamwork
  • Facility in accessible location from major arterials
  • If this sounds like you come join our team!

If you believe you have the above skills and experience for this role, please follow the link to apply through SEEK   Account Manager QLD

 

Consumer Care Agent – Smithfield NSW

Fluidra Australia

We have (2)  exciting opportunities for a diligent and enthusiastic Consumer Care Agents to join our dynamic Contact Centre team in Smithfield. The position will suit an enthusiastic and knowledgeable individual who loves to work in a team environment. Previous knowledge in the pool and spa industry would be fantastic and experience in Consumer Care/ Contact Centre teams is essential.

This is an ongoing full-time role.

 What you will be doing:

You will provide Technical and Sales assistance to Consumers of all Fluidra pool care products. The calls are varied and are generally for consumers placing service requests for warranty or non-warranty workshop and onsite repairs (received by phone, fax or email)

  • Managing a high volume of incoming calls and customer service enquiries
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Scheduling of service technicians for issues that cannot be rectified via phone
  • Meet personal/team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Reasonable additional duties and responsibilities as required

 What we are looking for:

The successful candidate will be results driven and team orientated with strong problem-solving skills within a complex environment. You will have a strong technical background with the ability to troubleshoot. You must have excellent verbal and written communication skills with the ability to build partnerships and strategic working relationships.

  • Previous experience in a similar high-volume consumer care role
  • Excellent customer service skills and experience
  • Technical product exposure and strong troubleshooting skills
  • Intermediate to Advance I.T skills
  • Pleasant and confident telephone manner
  • Ability to work under pressure
  • Previous experience within the pool and spa industry will be highly regarded
  • Excellent organisational and time management skills

We offer:

  • Competitive salary including an incentive program and superannuation
  • Modern office environment
  • An additional half day just to celebrate your birthday
  • Accessible Western suburbs location

If you believe you have the above skills and experience for this role, please follow the link to apply through SEEK Consumer Care Agent

Service Technician – Internal – QLD

At Fluidra Australia we are the leading manufacturer that takes pride in supplying equipment to the swimming pool and water filtration industry worldwide. We are the global leader with a portfolio of the most widely recognised brands in the industry and are present in over 45 countries.

We innovate locally to make pools more efficient. We are experts in swimming pools.

We are seeking an experienced and diligent Service Technician to join our dynamic Service team in Willawong.

The opportunity will suit an enthusiastic and knowledgeable individual who excels working in a team environment. Previous experience in a Service Technician role is essential. This is an ongoing full-time role.

Come and join us on our journey!

What you will be doing:

  • Provide warranty and non-warranty repairs on all pool care products in the QLD service workshop
  • Manage the service workshop ensuring that stock and work flow is classified and rotated accordingly
  • Ensure that service area is well maintained in organisation, cleanliness and meeting OHS standards
  • Professionally represent Fluidra to the QLD pool industry, and maintain the industry’s perception of Fluidra as a provider of excellence in both products and service
  • Produce accurate reports when required
  • Complete daily jobs on time
  • Contact client when job has been completed to achieved acceptance of quotes and outcome
  • Organise daily jobs into appropriate rotation
  • Keep correct stock of spare parts and re-order when required
  • Return Faulty Parts in correct packaging and paperwork when required
  • Follow company policy for bad debts and safeguard company property including stock, tools
  • Maintain confidentiality regarding Zodiac pricing procedures and marketing strategies
  • Perform regular accurate stock takes.
  • Complete DO’s and assist in picking stock as required for State-based based technicians
  • Become thoroughly familiar with the specifications, the strengths and weaknesses of competitor products
  • To provide warranty and chargeable service repairs to all Fluidra pool care product range in workshop
  • Increase sales revenue in the form of new products, service charges and the sale of spare parts to all relevant trade clients.
  • Strictly adhere to company guidelines regarding pricing and service charges.
  • To build an expert knowledge of the theory and practice of sanitizing pools and spas with Clearwater and other Zodiac product range
  • Assist with telephone inquiries when required

What we are looking for:

The successful candidate will have Service Technician experience and a strong technical background with the ability to work independently and troubleshoot. You will be results driven and team orientated with strong problem-solving skills within a complex environment. You. You must have excellent verbal and written communication skills with the ability to service customers to a high standard.

Experience in basic hydraulics and water treatment will be advantageous and a qualification or experience with Electrical is highly desirable. 

We offer:

  • Salary including an incentive program and superannuation
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Accessible Willawong location

 

Reception/Internal Sales Role

Fulltime

Monday to Friday

8.30 – 5.00pm

Reception

Purpose of Position

  • To provide a prompt and professional first point of reception contact for internal and external clients to ensure we provide our customers with an overall positive experience, whilst maintaining the Sunbather brand
  • To support the administrative teams in ensuring efficient and proactive workflows between all departments

Responsibilities

  • First to answer incoming phone calls in a prompt, confident and professional manner
  • Fully qualify phone calls and transfer or record messages
  • Processing and distribution of Info@sunbather and qld@sunbather inboxes as received
  • Produce Service Contract info for Service Dept
  • Process and distribute overnight voicemails
  • Serve visitors by greeting, welcoming, and directing them appropriately
  • Notify team members of visitor arrival
  • Maintain the reception, office, kitchen area
  • Maintain showroom stock of business cards, brochures, and service stand
  • Collect and distribute mail each day
  • Order stationery and staff amenities to proactively maintain supplies on site
  • Maintain filing systems, including scanning to server and associated data entry
  • Coordinate fault logging or service visits for office equipment as requested
  • Assist other team members as requested

Internal Sales

Purpose of Position

  • To support the sales team to maximise sales and follow the client sales process from lead to documentation stage
  • Maintain CRM platforms both internally and externally
  • Contact all Retail and Trade leads, qualify and schedule Sales Appointment
  • Provide excellent communication with Sunbather’s Direct, Partner & Commercial customers, as well as internal staff members and subcontractors.

Responsibilities

  • Be the first point of contact for all QLD Sales leads.
  • Qualify potential customers over phone or email.
  • Produce and deliver accurate quotations for customers where required or requested.
  • Work closely with in field Sales Team members to ensure accurate and appropriate appointment time schedule (Outlook)
  • Be aware of the full range of company product and its application, base pricing of the product range and the range of discounts which can be delivered.
  • Conduct after sales calls
  • Resolve customer concerns where possible – providing troubleshooting or service logging as required
  • Provide ongoing support to internal and branch office personnel as required.
  • Maintain relationships with all customers by providing quality customer service to maintain loyalty.
  • Data Entry of Sales leads and quoting info
  • Other duties as required.

Experience

  • Reception and Internal Sales experience
  • Enjoy talking to customers
  • Clear and concise communication
  • Excellent computer skills and the ability to accurately enter data
  • Attention to detail
  • Happy to seek advice to ensure effective resolve of any queries or concerns
  • Passionate about producing work to a high standard
  • Proficiency in MS Word/Excel/Outlook
  • CIN7 and Smartsheet experience would be highly recommended but not essential (training will be provided)
  • Industry experience an advantage

To apply, please forward your resume and covering letter to samw@sunbather.com.au or call 07 3806 5909 during business hours

 

Swimming Pool Solar Heating Installers

Solar Pool Heating Installers

Australia’s leading solar pool heating company is looking for contractors to install solar pool heating and covers

Sunbather Pty Ltd requires good quality trades people to perform installation of solar pool heating and covers, the position is contract basis and pay is above industry rates.

Applicants must provide suitable tools of trade and vehicle, must have relevant insurances and working at heights certificate.

Job suitable for person with good work ethic, responsible nature, honest and strong communication skills.

Contractor or employee position available

Good pay rates, above industry standard

Would suit Pool Technicians, Plumbers or PV Installers

Experience is an advantage, but training can be provided to the right applicants.

You will be working with a motivated and very professional team, therefore the applicant must fit the existing culture.

Please sent resume to qld@sunbather.com.au or call 073896 5909 during business hours

 

 

Pro Centre Manager QLD (Willawong)

Fluidra Australia

We have an exciting opportunity an experienced, diligent and enthusiastic  (Pro) Centre Manager to join our dynamic trade customer service team in Willawong.

The opportunity will suit an enthusiastic and knowledgeable individual willing to work in a team environment building processes, capability and really driving a positive customer experience like no other.

Previous experience in a supervisory role within a trade and / or retail environment is essential.

This is an ongoing full-time role.

The position will suit an energetic and experienced individual looking to join a global market leader during an exciting time of growth.

What will you be doing:

  • Leading, coaching and developing our Willawong based Customer Service team
  • Overseeing the daily operations to ensure delivery of outstanding customer service to our clients
  • Managing escalated client requests/queries
  • Retail & shop floor operational duties
  • Assisting in the development and implementations of projects to improve performance against targets
  • Oversee stock returns and credit process
  • Liaise with Warehouse Staff, Service Technicians and Subcontractors, Sales staff and customer service staff to share information that enhances customer service and continually improves the perception of our business in the eyes of our customers –
  • Support on road sales reps, managers and merchandisers over the phone
  • Answering incoming phone calls and efficiently impart information, take orders or service calls and enter same into relevant data base
  • Acts as first point of contact for customer problems and complaints. Determines an appropriate course of action and then follows up to ensure satisfactory resolution of every complaint.
  • Ensure the Pro (Trade) Centre operates in an efficient, customer focused manner

What are we looking for:

  • Previous experience & passion for leading a team & leading by example
  • Proven strong financial, technical and business acumen is essential
  • Strong communication and influencing skills
  • Has a passion for customer service and success
  • An ability to thrive under pressure whilst maintaining a high level of attention to detail
  • Computer literate
  • Ability to learn and adapt
  • Innovative, honest & trustworthy
  • Resilient with a can-do attitude

What we offer:

  • Competitive salary package + incentive program 8.3% AIP + Superannuation
  • Easy commute to an accessible suburban location
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Experience with an international organisation during an exciting time of growth

If you believe you have the above skills and experience for this role, please follow the link to apply through SEEK

 

Service Technician (Internal) QLD (Willawong)

Fluidra Australia

We are seeking an experienced and diligent internal Service Technician to join our dynamic Service team in Willawong.  The opportunity will suit an enthusiastic and knowledgeable individual who excels working in a team environment. Previous experience in a Service Technician role is essential. This is an ongoing full-time role.  Come and join us on our journey!

What you will be doing:

  • Diagnose and repair equipment issues for the AstralPooland Zodiac brands
  • Complete diagnosis and repair internal service work
  • Maintain appropriate stock levels of components and spare parts to ensure completion of repair during primary site visit
  • Ensure all damaged/faulty components are correctly labelled and returned to your warehouse for processing
  • Complete all administrative responsibilities including but not limited to; diagnosis, quoted repair cost, repair works, receipt of payment and completion report are completed on site
  • Communicating with Sales/Management about any customer complaints or sales opportunities
  • Reasonable additional duties and responsibilities including administrative/reporting tasksas required

What we are looking for:

The successful candidate will be results driven and team orientated with strong problem-solving skills within a complex environment. You will have a strong technical background with the ability to work independently and troubleshoot. You must have excellent verbal and written communication skills with the ability to service customers to a high standard.

Experience in basic hydraulics and water treatment will be advantageous and a qualification or experience with Electrical and/or Gas Fitting is highly desirable.

We offer:

  • Salary including an incentive program and superannuation
  • Positive workplace culture
  • An additional half day just to celebrate your birthday
  • Accessible Western suburbs location

If you believe you have the above skills and experience for this role, please follow the link to apply through SEEK

 

Pool Technician (Central Coast)

We require an experienced Pool Technician for our busy pool shop on the Central Coast. Must be skilled in pool cleaning and maintenance, water testing and pool equipment repair.

Applicant must:

  • Enjoy working outside and have excellent consumer service skills
  • Have their own tidy Vehicle (ute/van)
  • Have a minimum of 2 years experience working as a Pool Technician
  • A chance to set your own hours as a subcontractor

The successful candidate will have skills in:

  • Demonstrate knowledge of swimming pool problem solving and knowledge of identification and correcting these problems in the field
  • Excellent customer service skills
  • Responsible, motivated and keen to learn
  • Able to work unsupervised
  • Be fit and active

Key Responsibilities:

  • Conducting chemical test and analysis of pool
  • Managing customer expectations and give technical recommendations
  • Perform routine maintenance on pools and spa to ensure equipment is running smoothly
  • Repair or Replace defective equipment and perform other maintenance actions as required

Excellent contracting package for the right person.

Most installations are completed in the same day and your invoices will be paid weekly.

Email your CV and a cover letter to: emma.kewba@gmail.com

 

 

District Technical Manager  Hayward Pool Products (Australia)

Exciting opportunity for enthusiastic, technically minded superstar working on industry leading products for a global brand.

Hayward Pool Products is one of the world’s largest, oldest and Australia’s fastest growing suppliers of swimming pool and spa equipment, with 4 offices located around Australia.

We currently have an exciting opportunity for an enthusiastic Technical Service guru to join our Melbourne team. All training will be provided in this challenging and rewarding role which forms a vital part of our business.

At Hayward Pool Products Australia we hire based on attitude – if you are motivated and have a strong desire to learn and grow with the best in the industry, this is the role for you. In return Hayward will offer you a great work environment, the possibility to gain industry recognized qualifications, and a clear and driven career pathway within a supportive and inclusive culture.

Your role will be to provide professional technical service for our products, working with customers across a range of disciplines to ensure their satisfaction.

Key Responsibilities include but are not limited to:

  • Providing technical support for our industry leading range of pool products
  • Processing of warranty claims from start to completion whilst attending to warranty in-field repairs of Hayward equipment
  • Perform product repairs, both in-field and in-house
  • Provide customer and internal technical training on the Hayward range of products
  • Diagnose technical problems over the phone
  • Attend industry events and expos as part of support team from time to time
  • Communicate effectively with team members and customers regarding progress and follow-up
  • Contribute to the development of training materials and programs

About You

To be considered for this role you will possess the following skills and personal qualities:

  • Demonstrated organizational and planning skills
  • A sound capacity to develop and maintain customer relationships
  • Ability to use own initiative and work unsupervised, managing tasks and time efficiently and effectively
  • Work effectively in a team environment
  • Analytical and problem solving skills
  • Computer and MS Office skills, including Excel, Word, Gmail and other web based programs
  • Positive attitude to WHS practices and procedures

Knowledge and/or experience in swimming pool industry, electrical, electronic or mechanical backgrounds are advantageous but not essential.

About Hayward

We are a company with a long history of valuing its staff, customers and suppliers highly, with a positive satisfying work environment. Hayward Pool Products (Aust.) provides a long term career opportunity and being associated with a highly successful range of industry recognised pool equipment. Full on the job training will be provided.

To apply, please submit your application with your cover letter and resume by email to michelle.watkins@hayward-pool.com.au.

Please note that only candidates progressing to the next stage of the recruitment process will be contacted.

 

 

Supreme Heating – Solar Pool Heating Installers

  • 38 hours per week + overtime
  • Sub-Contractor opportunities available
  • Based at Head Office in Bundoora, Victoria

We are looking for enthusiastic, capable installers for our business in the pool. The position involves the installation and service of solar pool heating systems, pool covers, pool and spa heaters and auxiliary pool equipment.

The candidate will report to the Construction Coordinator and will be responsible for general labouring duties associated with;

  • Solar pool heating installations and service works on a day-to-day basis
  • Pool cover installations and service
  • Heat pump installations and service
  • Gas heater installations and service
  • Liaison with other team members

Hours to be worked between 6am and 5pm Monday to Friday. Extended hours and Saturday’s will be required during the summer period.

Successful applicants must:

  • Have experience working at heights
  • Hold current OH&S induction card (white/red card)
  • Strictly adhere to company policies and safety standards
  • Hold current manual driver’s license
  • Have excellent verbal and written communication
  • Be customer service orientated
  • Have the ability to perform basic measurements and equations
  • Be organised and able to meet deadlines
  • Be able to work long hours seasonally
  • Not be afraid of heights
  • Be on time and organised

Applications including resumes can be forwarded to: construction.vic@supremeheating.com.au

Contact Number: (03) 9460 4200

 

Boss Solar Pool Heating — Melbourne

Boss Solar Pool Heating are seeking a Melbourne based Key Account Manager who will be assigned to oversee the sales team responsible for all pool heating accounts. Key account management includes sales but also includes planning and managing the full relationship between a business/sales team and its customers. This position reports to the General Manager. 
Key Management Skills required 
·         Strong networking, building and sustaining trusting relationships 
·         Demonstrated experience in a role with similar scope and responsibilities 
·         Passion for continuous improvement and desire to work for a committed team 
·         Takes decisive action with attention to detail under pressure 
Travel Requirements 
·         One week per month (at times two weeks depending on seasonal factors) 
·         Local and International Pool shows  
Purpose of position 
 
Implement and contribute to the development of the Sales and Marketing strategy and cultivate new customers to meet sales growth (revenue and margin) targets 
 
Guide the team to ensure their integration and cohesiveness  
 
Key Responsibilities: 
·         Plan customer calls in order to maintain relationships and understand problems and project pipeline management 
·         Market knowledge – understand market dynamics and provide information to the sales and management team 
·         Manage pricing – ensure the current list is being used, know how to calculate pricing 
·         Provide information for weekly meetings and other reporting requirements 
·         Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-selling. 

 

 

Swimming pool service technician – Brisbane – Rode Pool Services

Prerequisites for job:

  1. understand and practice very good communication skills
  2. very good customer service skills are essential
  3. no prior industry experience required
  4. must live no further than 15km from our Windsor head office
  5. application needs to include:
  • resume
  • current Criminal History Check (name only search)
  • current drivers licence points check

Job Description:

Cleaning of domestic and body corporate swimming pools
Water analysis and analysis interpretation
Handling chemicals
Installing equipment
Diagnose system issues, provide solutions and repairs

Position Details:

Award = Miscellaneous Workers Award
Full-time employment
Monday to Friday 7am – 4pm
Pay for no experience personnel is $45 000.00 for probation then salary increases to $50 000.00
Pay for experienced personnel will be negotiated at the time of the position be offered
Probation period is 6 months
9.5% superannuation
Will be garaging a service vehicle (if you live no further than 15km from our Windsor head office)
Will be supplied an electronic tablet and mobile phone

 

 

Retail Sales Manager – Brisbane – Rode Pool Services

Prerequisites for job:

  1. understand and practice very good communication skills
  2. demonstrate very good customer service skills
  3. essential to this position is reliability and punctuality
  4. must have managerial retail sales experience
  5. prior industry experience would be a benefit but not essential
  6. application needs to include:
  • resume
  • current Criminal History Check (name only search)
  • current drivers licence points check

Job Description:

Retail sales manager for our store at The Gap, Brisbane.
Working week will be 30 hours and includes weekends (Saturday 8am – 4pm and Sunday 9am – 1pm).  Week days are 8am to 5pm.
You will be working with a team consisting of fulltime and casual retail sales assistants.
Your duties will encompass but not be limited to, opening and closing store, supervisor staff, client liaison, cash handling, security, stock control etc.

Position Details:

Award = General Retail Industry Award 2010
30 hour per week (includes working weekends)
Hourly rate of $32.00 per hour
Probation period is 6 months
9.5% superannuation

 

 

Cityscapes Pool & Landscapes

Cityscapes Pools & Landscapes have been making backyard dreams come true for more than 25 years. Traditionally we have worked on top end style projects taking ideas from design through to completion and now we are in a strong expansion phase to help more people fulfil their desires.

We are looking for someone fun and dynamic to join our team and work closely with us to develop this area of our business. If you think you can inject a fresh boost of energy into our team and think of yourself as having the following characteristics, we would love to talk with you.

  • Excited to help people achieve their dream backyards (or front yards)
  • Friendly and personable to all stakeholders
  • Dynamic and motivated approach to sales
  • Keen to make this area of our business your own
  • Ideally experienced within the construction industry (optional for the right person)
  • Able to read construction plans
  • Have the ability to generate new business and drive sales
  • Excellent presentation skill

What’s in it for you?

  • You’ll be more than just an employee, you’ll join a family business with direct access to the owners and your input will be valued
  • We are an experienced business with established leads ready to be serviced
  • A mobile phone will be included to help you reach your goals
  • We also recognize that taking the plunge into sales can be daunting and that a secure income may help you transition into this role so we are open to offering a base salary + commission which can be assessed after 6 months. If you have already experienced a commission only position, we are happy to consider this option as well.

If our business sounds like something you can fit in to and you’re ready to sink your teeth into this exciting role, please send your resume and brief cover letter to admin@cityscapes.net.au or don’t be afraid to pick up the phone if you have any questions and call Maria on 0414508617

 

 

Sales and Administration Consultant – Melbourne

The Pool Tile Company is a well established, dynamic and growing business supplying quality products, including glass and ceramic mosaics and natural stone and porcelain. We currently offer the broadest selection of tiles for pools and outdoor surrounds in the Brisbane market. We are new to the Melbourne market (Keysborough) but we are making ground fast due to our industry expertise. We are larger than you might think! If you love helping people and have strong retail consultancy and administrative skills, we are the company for you.

The Role

As a Sales & Administration Consultant your day to day responsibilities will include:

  • assisting clients with tile selections in the new on-site showroom, via phone and web-chat
  • answering telephone enquiries from new and existing clients
  • preparing and processing quotes, orders, invoices and payments
  • checking stock availability and coordinating timely delivery
  • assisting with marketing tasks such as preparing sample requests
  • following up on sales leads

The Right Person

  • definitely a self starter customer service extraordinaire with prior sales experience, knowledge of tiles is not essential as we will train the right person, but it would be a distinct advantage
  • an eye for colour and design combined with retail experience
  • excellent time management skills and multi-tasking abilities
  • attention to detail and an administrative background within any industry that will provide transferable skills
  • experience with MS Office and an accounting package will be highly regarded

Product knowledge training will be provided on all products we supply.

Hours of work initially 8:30am to 5pm Monday to Friday, however Saturday work may be required in the not too distant future, with a time in lieu compensation arrangement for these hours.

We are a business that encourages staff to take ownership of their work and make a difference. Our growing team is made up of friendly, positive and hard working people. If you would like to be part of our team, please apply to michelle@pooltile.com.au and ensure you supply a covering letter that addresses your suitability against the role selection criteria.

 

 

Successful Business In The Cook Islands For Sale

You want to be your own boss ? and make money on the first day ? then buy a profitable swimming pool and spa business in the litlle paradise of the Cook Islands

– Only competition is yourself

– Huge potential of development

– 2 Van with stock set up for daily routes

– Can be easily run by a couple or family

– Busy all year round due to the tropical climate

– Will provide a month hand over and training if necessary

– Plan your daily routes with a maximum free time, afternoon and week-ends with family in a safe and educated environment with zero crimes

– Initial investment can easily be made over 3 years

If you’re serious, motivated and up for the adventure this is the a great opportunity, contact us at: liquideater@yahoo.co.uk

 

 

Sub Contract Installer/ Service Technician

Due to continued strong expansion in the Sydney market, Heliocol Solar Pool Heating is seeking a Sub Contract Installer/ Service Technician to carry out quality installations and servicing on solar pool heating systems in the region.

Heliocol Solar is a leading supplier and installer of solar pool heating equipment in Australia with a strong reputation for service and quality.

The role will consist of collecting the relevant product from our warehouse at Seven Hills and installing at the customer’s home. No specialised skills are required as training will be provided. We do require neat and tidy work. We also value installers who have a positive “can do” attitude and who can provide great customer service throughout the installation.

Most installations are completed in the same day and your invoices will be paid weekly.

The successful applicant will:-

  • Have a trade type background,
  • Demonstrate a good customer service focus
  • Be able to carry out a quality installation.

You will need your own ABN, appropriate insurance, a tidy ute type vehicle as well as basic hand tools and ladders. (no specialised tools required).

If you would like more information, or to set up a meeting to discuss this opportunity further, please send a quick email to paulv@heliocol.com.au

 

 

Pool Technician

Are you looking for a job that allows you to work outdoors, keeps you fit and active, promotes you to think outside the square, and will see your customer service skills shine? Then come and join the Adelaide Pool Patrol Team.

We are Adelaide’s leading pool servicing and maintenance experts, servicing both domestic and commercial clients. Our service people excel at customer service, are mechanically minded, team focused, and all share the comapny’s vision of excelling within our field. We believe in rewarding our staff. Salary packages include a fully maintained vehicle and mobile phone.

If you believe you have what it takes to be a part of our successful team, please email your resume to admin@adelaidepoolpatrol.com.au

adelaidepoolpatrol.com.au

 

 

 

Account Manager

We are Australia’s largest wholesaler to the Pool and Spa industry with warehouses in Sydney, Brisbane, Gold Coast, Melbourne and Adelaide.

If you see yourself managing and developing an established customer territory with a market leader, where growth and expansion is an everyday discussion, then we are the business for you.

To become a team member in our Sydney based sales team you will:

  • Have a background in pool – either in retail, service or field sales,
  • Have high energy, enthusiasm and great people skills, and a clear customer focus,
  • Be either experienced in, or attuned to, account management and business development strategies,
  • Preferably live in the northern or inner suburbs of Sydney.

While selling and negotiation skills are essential, an ability to use software and apply analytics is also key to how our team sell.  And for all prospective team members, the best attributes that you will possess are that you like dealing with people and generating growth for your customers.

In return for your skills and energy, we offer generous remuneration and benefits.

If you are established in the industry and seeking a change, or looking to take the next step in your career, please forward your application, including a cover letter and resume via the APPLY tab.



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