Swimart recently recognised its peak performers at a hybrid event celebrating excellence across its Australian and New Zealand franchise network. Held at The Gabba in Brisbane, presentations were a mix of live and online with some Queensland delegates attending in person while others tuned in remotely to see who took out the top prizes for these prestigious annual awards.
“We always encourage our franchise partners to stretch themselves, but it’s been rewarding to see so many franchisees and their teams stepping up and excelling throughout this unexpected environment,” says Swimart’s marketing manager, Nathan Hallahan.
“They have demonstrated how diving into the deep end can really pay off,” he says.
The top prizes included Franchise of the Year awards across five categories for Swimart stores in Byron Bay, Woree, Warner’s Bay, Blacktown, St Ives and Glenfield in Auckland, New Zealand.
Criteria includes business growth, superior customer care and advice and innovation. Gladesville NSW secured a 10-year service award and Jindalee received the Queensland Retailer of the Year award.
Byron Bay mobile pool care service owner Gary Sanderson is delighted with his Franchise of the Year award. “My team deserve this recognition as they are dedicated and diligent and take pride in providing help and advice to our customers,” says Sanderson.
“Pandemic or not, customer care is paramount. It’s all about keeping your pool clean and sparkling.”
Fresh from the annual awards, franchise partners are gearing up for a brand refresh with Swimart continuing to roll out interior and exterior transformations to all of its stores and mobile assets and fleet vehicles across Australia and New Zealand.
CAPTION: Franchise of the Year Award (Group 5) went to Bryon Bay Mobile Pool Care Service: Jamie Richardson, Sam Maloney and owner Gary Sanderson.