Residential Pools and Spas

Vortex Gemini spa recalled

February 9, 2022

The Vortex Gemini two-person portable spa has been recalled.

The product does not comply with the Australian safety standard. The spa has only one suction outlet on the spa jet pump recirculation system, instead of two; the jet pump recirculation system has no way to release vacuum pressure at a single outlet.

There is an increased risk of drowning if a person’s hair, clothes or body parts are trapped by the single suction outlet. If trapped, a person may not be able to return to the surface and may suffer significant injury or drown.

Consumers should immediately stop using the spa and contact Spa World Australia to organise for a technician to repair the spa on site.

The spa was supplied by Vortex Leisure Pty Limited and sold through Spa World Australia, Pool and Spa World Tasmania and Pool Works Shepparton between September 1, 2017, and December 15, 2021.

Internal compliance audit

Tony Jones, head of quality and compliance at Spa World Australia, says that as an industry leader, Spa World takes the safety of the public and the industry very seriously and is dedicated to protecting the integrity of the industry as a whole.

“The issue with the Gemini Spa was identified as part of a recent internal compliance audit. As a result Spa World immediately started a voluntary recall process with the affected customers and notified the ACCC,” Jones says.

He points out that while the recall was voluntary in nature in that Spa World instigated the recall and not a regulatory authority, it is not in any way implying that consumer participation is voluntary.

“All affected customers have been contacted by email and/or text and we have had direct telephone conversations with all but a small number of affected customers regarding the issue and the process for rectifying the issue,” he says.

“Remedial works have commenced on affected spas in the market. It is expected that the majority, if not all, affected spas will have been modified by the end of February 2022.”

For more information, contact Spa World Australia on 1300 950 849 or gemini@spaworld.com.au.

 



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